Q 1. How to choose the right machine and confirm its compatibility with my processing needs?
A
Please tell us your processing type (engraving or cutting), material type, material size and thickness, as well as your specific processing requirements. You can also share finished product renderings or sample processing videos to help us recommend the most suitable machine model.
Q 2. What materials can laser machines process?
A
We supply three mainstream laser machine models to cover different processing scenarios:
CO₂ Laser Machine: Suitable for all kinds of non-metallic materials, including acrylic, PMMA, wood, glass, leather, denim, paper, textiles and apparel fabrics.
UV Laser Machine: Ideal for high-precision processing of heat-sensitive and delicate materials such as plastic, glass and crystal.
Fiber Laser Machine: Professional for metal material cutting, engraving and marking with high speed and stable performance.
Q 3. How can I get sample testing to verify quality?
A
We support custom sample marking services. You can provide your logos, patterns or design drawings, and we will finish sample production for your quality inspection and confirmation.
Q 4. Do you support machine customization?
A
Yes, personalized customization is fully available. Our experienced technical team can adjust working size, laser power, software parameters and other core configurations to meet your exclusive business and processing needs.
Q 5. What is the standard delivery time?
A
The delivery lead time for standard models is about 7 working days. The exact cycle depends on the specific machine configuration and order quantity.
Q 6. What shipping services do you provide? Is door-to-door delivery available?
A
We provide professional international shipping services and support mainstream trade terms including FOB, CIF and EXW.
Regular orders adopt FOB or CIF terms with sea freight as the default solution.
For urgent delivery demands, please contact our sales team to arrange exclusive shipping solutions.
Q 7. How to operate the machine after receiving the goods?
A
Each device is equipped with a complete English operation manual and detailed teaching videos. We provide free online one-on-one training and professional remote installation & debugging guidance by our engineers to help you operate the machine proficiently.
Q 8. Why choose our laser machines?
A
17-Year Factory Experience: We are a direct manufacturer with rich production and R&D experience, providing cost-effective products with competitive prices.
Strict Quality Control: All machines adopt high-quality core components, with standardized production and strict testing procedures to ensure stable equipment performance.
